Read Our Company’s Terms & Return Policy

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Welcome to Kupkake Blue, a U.S. based jewelry company. By placing an order with us, you agree to abide by the following terms & conditions. Please carefully review this information before making a purchase.

Age Requirement:

By placing an order with Kupkake Blue, you affirm that you are at least 18 years old or have obtained parental permission to make a purchase from us. These terms & conditions apply to all orders made now or in the future for the sale and supply of our products. These terms do not impact your statutory rights. No changes to these terms & conditions are valid unless agreed upon in writing and signed by us.

Handling of Personal Information:

Kupkake Blue takes the responsibility of handling your personal information seriously. The information you provide is used to ensure accurate deliveries and provide you with special offers. Your personal data is solely accessible to Kupkake Blue and will not be shared with third parties. You retain the right to request corrections or deletions of your information. By agreeing to Kupkake Blue's terms, you acknowledge the above practices. Please note that Kupkake Blue does not store credit card information.

Payment and Ownership:

Ownership of products remains with Kupkake Blue until full payment is received. The product prices are determined at the time of your order, and shipping costs and payment fees are clearly indicated before confirming your purchase. If you are under 18 years old, you must have parental consent to buy from Kupkake Blue.

Secure Payment:

All transactions through Kupkake Blue are securely handled by third-party gateways, ensuring your protection. Card information is not stored and is transmitted using SSL encryption. Please review the terms & conditions of your chosen payment gateway, as they are responsible for the transaction process.

Local Taxes:

Please be aware that depending on your location and local regulations, you may be subject to local charges such as sales tax or customs duty.

Updates and Changes:

Kupkake Blue reserves the right to modify any information, including prices, technical specifications, terms of purchase, and product offerings, without prior notice. In case a product is out of stock, Kupkake Blue will offer suitable replacement options if available. As each item is handmade, variations materials, fabric color, shape, and size can occur.

Return Policy:
At KupkakeBlue, we strive to ensure your satisfaction with every purchase. If you are not entirely satisfied with your jewelry item, we offer a straightforward and fair return policy to make the process as smooth as possible. Please read the following return policy carefully:

Eligibility:
1. You may request a return within 14 days of receiving your jewelry item.
2. Returns are only accepted for items that are in unused and undamaged condition.
3. Items must be returned in their original packaging with all accompanying tags and accessories.

Return Process:
1. Contact our Customer Support team at sales@kupkakeblue.com within 14 days of receiving your order. Please provide your order number and a brief description of the reason for the return.
2. Our Customer Support team will guide you through the return process and provide you with the necessary instructions and a return authorization.
3. Securely package the item in its original packaging to prevent damage during transit.

Return Shipping:
1. You are responsible for the cost of return shipping.
2. We recommend using a trackable and insured shipping method to ensure safe delivery.
3. The item must be received by us within 14 days from the date the return authorization is provided.

Refund Process:
1. Once we receive and inspect the returned item, we will process your refund.
2. Refunds will be issued to the original payment method used during the purchase.
3. Please allow up to 7-10 business days for the refund to appear in your account, depending on your payment provider.

Non-Eligible Items:
1. Customized or personalized items are not eligible for returns unless they are damaged or defective upon receipt.
2. Earrings are non-returnable for hygiene reasons unless they arrive damaged or defective.

Exchanges:
1. We currently do not offer direct exchanges. If you wish to exchange an item, please follow the return process and place a new order for the desired item.

Damaged or Defective Items:
1. If you receive a damaged or defective item, please contact our Customer Support team immediately. We will arrange for a replacement or refund.

Cancellations:
1. If you need to cancel an order, please contact us as soon as possible. Cancellations are not guaranteed and are subject to the order status.

Please note that Kupkake Blue  reserves the right to reject returns that do not comply with this return policy. This policy is in addition to your statutory rights. For any questions or assistance with the return process, please contact our Customer Support team at sales@kupkakeblue.com. 

Thank you for choosing Kupkake Blue for your jewelry needs!