Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange. With our simple return process, you can shop online worry-free. If you're not completely satisfied with your order, we're more than happy to arrange an exchange or refund for you. You have 14 calendar days to return an item from the date you received it with product being in the original state. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging free of damage, along with all enclosed literature inside of jewelry box/packaging in original/unused, new state. Your item needs to have the receipt or proof of purchase provided. Kupkake Blue products are all handmade. We maintain a high standard of quality control. We commit to replacing manufacturing faults free of charge up to 30 days from the original delivery date with proof of purchase in original packaging. Kupkake Blue is not liable for jewelry that the user damages.
Our products are manufactured with small parts and are not intended for use by children younger than 12 years of age. Please note that our products are not toys. Our products also contain very small pieces, which could pose a choking hazard which includes but is not limited to beads, clasps, tassels, etc. While our jewelry is created with safety and longevity in mind, no jewelry is created to be breakable. These small components are considered a choking hazard if broken. Please take off all jewelry while bathing, swimming, and napping, as small parts may become loose and impose a choking hazard. By purchasing Kupkake Blue products, the buyer acknowledges full responsibility and agrees with all items. Kupkake Blue assumes no liability for injuries, medical issues, or death resulting from product misuse. The buyer assumes all responsibility. Our products are not edible, nor for teething, nursing jewelry, and do not allow the wearer to place the item in the mouth. Again, our products are not toys or edible products.
Thank you for your purchase. Welcome to Kupkake Blue!
Every item by Kupkake Blue is handmade with care. We want your jewelry to be long-lasting, so here are a few tips to ensure your items are as good as new from the first day you received your order:
Corrosion of jewelry occurs under moist or wet conditions, especially when exposed to warmth and air. To prevent product buildup such as makeup, hair products, body oil/lotion on your jewelry, you can use a soft cloth to clean and polish. A safe way to clean jewelry is to pour a small amount of mild liquid detergent (pH neutral) in lukewarm water and use a small soft brush. Two brushes are an idea for cleaning intricate designs that can otherwise be difficult to clean. Avoid home remedies such as using toothpaste, cola, etc. These kinds of remedies will often damage the jewelry. Toothpaste contains an abrasive, and cola is acidic. Both will damage the surface of precious metals. Stay away from jewelry cleaners and harsh soaps, which may have components to cause metals to wear down. To keep your piece looking its best, follow our care suggestions: avoid chemicals, extreme heat due to scented fragrances within jewelry, close sunlight, and hitting your jewelry on hard surfaces. Do not expose your jewelry to contact with makeup, hairspray, creams, and perfumes, as they can help speed up the tarnishing process. Avoid exposing your jewelry to household chemicals when cleaning with bleach and ammonia or swimming in chlorinated or salt water, as it can also cause damage. A good rule of thumb is to let jewelry be the last thing you put on in the morning and the first thing removed in the evening, and always store jewelry in a pouch or jewelry box. Use only professional jewelry cleaners. Over time your items may tarnish if kept near metal objects. Do not wear during exercise. It should be stored separately in a tarnish-resistant pouch or lined protective box when jewelry is not worn.
Thank you for your purchase!